Support Services

APA Family Support Services

APA's mission is to promote healthy Asian/Pacific Islander children and families by providing family support services to prevent child abuse and domestic violence. APA also advocates for culturally competent services for Asians and Pacific Islanders through education, community building and leadership development. APA is the only hospital-based agency offering in-home family support services specifically for Asian Pacific Islander families and children.


API Hotline

Chinese: (415) 642-6850         Cambodian: (415) 674-6819     

Laotian: (415) 674-6825          Samoan: (415) 642-6854 

Tagalog: (415) 642-6851         Vietnamese: (415) 674-6820

Counseling and Network Center

Phone: (415) 617-0061

Fax: (415) 617-0064

Address: 657 Jackson Street, San Francisco, CA 94133

Family Support Center

Phone: (415) 616-9797

Fax: (415) 616-9796

Address: 730 Commercial Street, San Francisco, CA 94108


California Department of Social Services

California Mandated Reporting Easy Steps...What Must be Reported and How to Report!


California Child Abuse & Neglect Reporting Law: Issues and Answers for Mandated Reporters


Child Abuse Mandated Reporter Training- California



Center for Child Protection (DOVES Project)

Children's Hospital & Research Center Oakland

The Center for Child Protection at Children’s Hospital & Research Center Oakland offers a full range of medical and mental health services to children and adolescents impacted by abuse and/or exposure to violence. As the designated site for forensic medical services in Alameda County, our medical staff conducts forensic medical evaluations for possible child abuse or neglect of children from birth to 18 years of age. We have a special program called the D.O.V.E.S. Project that offers education, screening, counseling and advocacy services to battered caregivers and to children exposed to domestic violence.

Acute forensic examinations are performed by Center for Child Protection medical staff for children 14 years and younger when the alleged sexual abuse occurred within 72 hours. Adolescents 14 years and older who require an acute medical evaluation after recent sexual assault should be referred to Highland Hospital by calling (510) 437-8341.

Non-acute forensic examinations for children under the age of 18 are performed in the Center for Child Protection’s outpatient clinic by appointments only. Community physicians may refer GU-related medical issues to the outpatient clinic.


Phone: (510) 428-3742

Fax: (510) 450-5881

Address: Main Hospital 747 52nd Street, Oakland, CA 94609

Hours: Monday-Friday, 8:30am-5:00pm


Child and Adolescent Sexual Abuse Resource Center (CASARC)

This program provides 24/7 crisis intervention, medical treatment, and evidence collection to victims of sexual abuse from newborns to 17-year-olds. It also provides psychological assessment and psychotherapy to victims and their families. The program works closely with the police and the Department of Human Services.


Phone Number: (415) 206-8386

Address: 995 Potrero Avenue, San Francisco, CA 94110


Childhelp National Child Abuse Hotline

The Childhelp National Child Abuse Hotline 1-800-4-A-CHILD (1-800-422-4453) is dedicated to the prevention of child abuse. Serving the United States, its territories, and Canada, the Hotline is staffed 24 hours a day, 7 days a week with professional crisis counselors who, through interpreters, can provide assistance in 170 languages. The Hotline offers crisis intervention, information, literature, and referrals to thousands of emergency, social service, and support resources. All calls are anonymous and confidential.

The Hotline has received more than 2 million calls since it began in 1982. These calls come from children at risk for abuse, distressed parents seeking crisis intervention and concerned individuals who suspect that child abuse may be occurring. The Hotline is also a valuable resource for those who are mandated by law to report suspected abuse, such as school personnel, medical and mental health professionals and police and fire investigators.


Hotline: 1-800-4-A-CHILD (1-800-422-4453)

Phone: (480) 922-8212

Fax: (480) 922-7061

Address: 15757 N. 78th Street, Suite #B, Scottsdale, Arizona, 85260


Family Support Services of the Bay Area

Family Support Services of the Bay Area provides home-based and community-based support to parents and other caregivers of vulnerable children – those who are disabled, medically fragile, drug exposed, abused or neglected, and those at risk of abuse or neglect.


East Oakland, CA

Satellite Office: Please visit by appointment only.

Address: 675 Hegenberger Road, Oakland, CA 94612

Oakland, CA

Phone Number: (510) 834-4006         Fax: (510) 834-4010

Address: 401 Grand Avenue, Suite 200, Oakland, CA 94610

Oakland, CA

Phone number: (510) 834-2443          Fax: (510) 834-1548

Address: 401 Grand Avenue, Suite 400, Oakland, CA 94610

San Francisco, CA

San Francisco Respite/Child Care Program Direct Line: (415) 861-4284

Phone Number: (415) 861-4060

Fax: (415) 861-4410

Address: 205 13th Street, Suite 3150, San Francisco, CA 94103


Richmond Area Multi-Services, Inc

Child, Youth & Family Services

RAMS, Inc. is a private, non-profit mental health agency that is committed to advocating for and providing community based, culturally-competent, and consumer-guided comprehensive services, with an emphasis on serving Asian & Pacific Islander Americans.


For services, call:

San Francisco Community Behavioral Health Services (CBHA) Central Access

Phone: (415) 255-3737

RAMs Intake Office

Phone: (415) 668-5955

Administrative Office

Phone: (415) 668-5955

Fax: (415) 668-0246

Address: 3626 Balboa Street, San Francisco, CA 94121


Sexual Assault Felony Enforcement (SAFE) Task Force

The Sexual Assault Felony enforcement (SAFE) TaskForce is a team of local, state and federal law enforcement officials dedicated to proactively preventing sexual assault crimes and keeping convicted sexual assault offenders off the streets of Santa Clara County.


SAFE TaskForce Phone: (408) 808-4300

San Jose Police Department: (408) 277-4290

Santa Clara County Sheriff's Department: (408) 808-4500


San Francisco Child Abuse Prevention Center

The San Francisco Child Abuse Prevention Center is dedicated to the prevention of child abuse and neglect, the promotion of healthy families and the mental health of children.


Phone: 415-668-0494

TALK Line: (415) 441-KIDS (5437)

Address: 1757 Waller Street, San Francisco, CA 94117


TALK Line Family Support Center

TALK Line Family Support Center offers a safe, respectful and comfortable place where parents and caregivers are supported. Parents and caregivers residing in San Francisco are welcome to use our services regardless of whether a child is present.


Phone: (415) 441-KIDS (5437)

Address: 1757 Waller Street, San Francisco, CA 94117